Frequently Asked Questions

We deliver next-day across the entire United Kingdom - England, Scotland, Wales and, unlike most luxury florists, Northern Ireland too. Wherever you are in the UK, your roses can be there tomorrow.

Place your order by 1pm and your roses will be arranged, boxed and dispatched the same day for next-day delivery. Orders placed after 1pm are delivered the following day.

Our couriers will leave your roses in a safe place at the delivery address wherever possible. If you know the recipient may be out, please add a note with a preferred safe place at checkout. We recommend home addresses over hotels, hospitals or workplaces, where parcels can be harder to hand over.

Every order is arranged by hand in our signature black and gold Lunare Roses box. Each stem is placed into its own water vial, keeping the roses hydrated for up to 48 hours in the box - so they arrive as fresh as they left our atelier.

Many factors affect the lifespan of fresh roses, but with proper care you can expect your roses to last at least 7 days. Please see our Product Care guide for simple steps to keep them at their best.

Lift the roses from the box, remove the water vials, and trim each stem at a 45-degree angle. Place them in a clean vase three-quarters filled with cool water, with the rose food dissolved in first. Refresh the water every two days, re-trim the stems, and keep the vase away from direct sunlight, radiators and draughts. Our full Product Care guide has step-by-step instructions.

We carry only Ecuadorian roses as they are considered to be the best and finest in the world due to superior growing conditions. With farms being at the equator and at around 3000 meters above sea level, the natural sunlight they receive year-round, produces the largest rose-heads, thick long stems, vivid colours and longer vase life.

Preserved or "infinity" roses are real roses that have been chemically treated with glycerin to hold their shape for months or years - beautiful, but no longer alive, with no scent and no life in them. Lunare Roses sells only fresh, living Ecuadorian roses: fragrant, vivid and real. We believe a genuine moment deserves a genuine flower.

Our Ecuadorian roses are exceptionally long-lived. With the simple steps in our care guide, you should enjoy them for at least 7 days - often well beyond. That is our 7-Day Freshness Promise: if your roses do not stay beautiful for a full week, send us a photo and we will replace them free.

We can amend or cancel your order at any point before it has been prepared for dispatch. As we work to next-day timelines, please contact us as soon as possible - once your roses have been cut, arranged and boxed, we are no longer able to make changes.

Please email us at hello@lunarehome.co.uk within 48 hours of delivery, attaching two or three photos of the roses and the box, both close up and from a distance. Our team will respond quickly - where the fault is ours or the courier's, we will arrange a replacement.

Because fresh roses are perishable and cannot withstand a two-way journey, all sales are final and we are unable to accept returns. That said, freshness is our proudest promise - if your roses arrive in anything less than beautiful condition, contact us within 48 hours with two or three photos and we will make it right, with a replacement as our first remedy.

Yes, we do. Please contact us at hello@lunarehome.co.uk to schedule an appointment with a consultant.

Yes - Lunare Roses offers special packages for corporate clients and events. Please contact us at hello@lunarehome.co.uk for more information.

Customer Service: 0800 246 5271